Privacy policy

This privacy policy explains how Matthew Punter Home uses the personal data we collect from you when you use our website.

Matthew Punter Home (“we”, “our”, “us”) create and sell handmade, sustainable homeware. We sell through our website (built on Squarespace) and at local market stalls in the UK.

What data do we collect?
Matthew Punter Home collect personal information when you interact with us, either through our website, at market stalls, or by email.

  • Contact details: name, email, postal address, and phone number

  • Order information: items purchased, billing and shipping details, payment method (Squarespace and payment processors handle card data securely; we do not store payment details ourselves)

  • Website data: IP address, browser type, and browsing behaviour (collected via Squarespace Analytics and cookies)

  • Marketing data: if you sign up for our newsletter or updates

How do we collect your data?
Matthew Punter Home collect personal information when you interact with us, either through our website, at market stalls, or by email. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily

  • Market stall interactions: If you sign up for updates, we may collect your name and email address

  • Use or view our website via your browser’s cookies.

How will we use your data?
Matthew Punter Home collects your data so that we can:

  • Process your order and manage shipping, deliveries and payments.

  • Communicate with you about orders or enquiries

  • Occasionally we may email you with special offers on other products and services we think you might like, only if you’ve opted in

  • Improve our website and customer experience.

When Matthew Punter Home processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?
Matthew Punter Home securely stores your data. Our website is hosted on Squarespace, which provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Squarespace’s data storage, databases, and general applications. Squarespace stores your data on secure servers behind a firewall.

We only keep your information for as long as needed to fulfil the purposes described in this policy.

All transactions are encrypted and handled securely through SSL (Secure Socket Layer) technology.

Marketing
Occasionally, Matthew Punter Home may from time to time send you information about products and services of ours that we think you might like.

  • If you have agreed to receive marketing, you may always opt out at a later date.

  • You have the right at any time to stop Matthew Punter Home from contacting you for marketing purposes.

  • If you no longer wish to be contacted for marketing purposes, please unsubscribe.

What are your data protection rights?
Matthew Punter Home would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access - You have the right to request Matthew Punter Home for copies of your personal data.

  • The right to rectification - You have the right to request that Matthew Punter Home correct any information you believe is inaccurate. You also have the right to request Matthew Punter Home to complete information you believe is incomplete.

  • The right to erasure – You have the right to request that Matthew Punter Home erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to object to Matthew Punter Home processing your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to Matthew Punter Home processing of your personal data, under certain conditions.

  • The right to portability – You have the right to request that Matthew Punter Home transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us-
Email: matthewpunterhome@gmail.com

Links to other websites Our website may include links to other sites (for example, social media or payment services). We are not responsible for the privacy practices of those websites, so please review their policies before providing any personal information

What are cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information please visit: https://ico.org.uk/your-data-matters/online/cookies/

How do we use cookies?
Matthew Punter Home uses cookies to:

  • Help us understand how you use our website.

  • Remember your preferences

  • Enable website functionality (like your shopping basket)

What type of cookies do we use?
You can find information on here on the types of cookies we use: https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses

How to manage cookies
You can set your browser not to accept cookies, however, some of our website features may not function as a result.

Changes to our privacy policy
Matthew Punter Home keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 29th October 2025

How to contact us
If you have any questions about Matthew Punter Home’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at matthewpunterhome@gmail.com

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Matthew Punter Home has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office - https://ico.org.uk/